🔧 Repair Solutions Database
Real repair cases from the field — problems encountered and solutions applied by our technicians.
| Date | Product | Problem | Solution | Parts |
|---|---|---|---|---|
| 2026-02-12 | Unknown | Not specified | Not specified | 5 side plastic stoppers for curtain slots |
| 2026-02-12 | Unknown | noise that comes from the patio door unit | diagnose the problem | — |
| 2026-02-10 | Unknown | Ice catch button bar and engine lost limits | We put new limits | — |
| 2026-02-10 | Unknown | Motor doesn’t save limits | We need to replace the motor | Somfy 550 R2 CMO motor |
| 2026-02-10 | Unknown | Screen too big | Team will shorten the unit in house. We need new mesh to fit screen Full size 206" | — |
| 2026-02-10 | Unknown | Remote of front door not working | We tried to replace the battery, it’s not helped us. We replaced the remote | Parts used |
| 2026-02-09 | Unknown | Attempted break in, need to replace right guide rail | Replace the right guide rail | 4 hanger locks, 1 guide rail, 1 motor + brackets, 1 situo remote for one channel |
| 2026-02-09 | Unknown | Door not closing properly, loose cable on the downstairs unit | We fixed the problem, added a channel to the wire | — |
| 2026-02-09 | Unknown | One of the units does not respond to the Tahoma | Reconnect the unit to the Tahoma | — |
| 2026-02-06 | Unknown | Engine lost limits and sensors doesn’t work | We replaced one sensor right side ( engine side) with wire. Put new limits | One sensor |
| 2026-02-06 | Unknown | We need to reinstall shutter | We reinstalled shutter | We left keys with |
| 2026-02-06 | Unknown | Engine lost limit | We need to replace the motor | — |
| 2026-02-05 | Roller Shutter | Engine lost limits, and curtain was disconnected from shift | We take out one broken slots, put limits and connect the curtains to the shift | — |
| 2026-02-05 | Roller Shutter | Ice catch button bar, engine lost limits,all hangers was broken | We replaced hangers , take out one broken slot and put new limits | 14 T hangers |
| 2026-02-05 | Roller Shutter | Client would like to have keychain | We paired two keychains to the shutter in garage | We used two keychains somfy |
| 2026-02-03 | Roller Shutter | Color of the curtain | Change the slots to the correct color | — |
| 2026-02-03 | Roller Shutter | the curtain came out from guide rails | diagnostic and repair | — |
| 2026-02-03 | Roller Shutter | Broken hangers, engine not working properly | We fixed the hangers, and replaced the engine | 540 with manual engine |
| 2026-02-03 | Roller Shutter | Curtain got stuck due to ice | Pull the curtain out, remove the ice | — |
| 2026-02-02 | Roller Shutter | Tahoma device connection issues | Reconnect the units | — |
| 2026-01-28 | Roller Shutter | Broken screws on hangers , curtain was disconnected | We connected hangers to the shaft | — |
| 2026-01-26 | Roller Shutter | hangers looked very noisy | We take out one slot | — |
| 2026-01-23 | Roller Shutter | Shutter lost upper limit | Set upper limit | — |
| 2026-01-22 | Fire shutters | left plate of basement fire shutter replacement | replacement | new plate |
| 2026-01-19 | Roller Shutter | Shutter jammed stuck | In process | — |
| 2026-01-19 | Roller Shutter | Curtain disconnected from the shaft | Remove damaged slots and hangers and connect curtain to the shaft with new t hangers. | 7 T hangers |
| 2026-01-14 | Roller Shutter | Spring was too loose | Tighten the spring | — |
| 2026-01-14 | Roller Shutter | Curtain stuck inside the box | Take off the cover and pull the curtain back down | — |
| 2026-01-14 | Roller Shutter | stoppers issue | new rivets | — |
| 2026-01-13 | Roller Shutter | Box size issue | Install bigger box | New box |
| 2026-01-12 | Roller Shutter | Water was inside the keypad | We add one remote for 1 channel | Situo 1 channel |
| 2026-01-12 | Fire shutters | Side plates was not installed | We installed side plates | — |
| 2026-01-12 | Fire shutters | Client wants to replace fuse link, because water come inside | We installed pipe and replaced fuse link | — |
| 2026-01-08 | Roller Shutter | Was broken tape | We replaced tape | Small white tape |
| 2026-01-06 | Roller Shutter | Front door shutter doesn't open | Hard reset to the motor | — |
| 2025-12-30 | Roller Shutter | Client hit the curtain with his car, had to replace slots with curtain | 1= Replaced 8 slots of the curtain 2 = fixed the problem with curtain getting stuck | — |
| 2025-12-29 | Privacy screens | Gaps, between L-sill and siding, | We reinstalled manual unit. Now face inside. Replaced plugs, cover all gaps with gasket, painted all brown screws. | — |
| 2025-12-24 | Roller Shutter | Motor issue, old dry caulking on junction box | Replace the motor, and apply new caulking | New motor |
| 2025-12-24 | Roller Shutter | Curtain was inside the box | We put curtain in guide rails | Parts used |
| 2025-12-24 | Roller Shutter | Not specified | Not specified | — |
| 2025-12-18 | Roller Shutter | The shutter is in a Close position- not opening. | Release the pressure on the right guide since the curtain got stuck in the retention system. We opened the guide rails and push the curtain up all the way, than we made sure that the curtain goes up a... | — |
| 2025-12-15 | Roller Shutter | Engine lost limits | We take out one slot, put new limits | — |
| 2025-12-12 | Roller Shutter | Box was in the air and we can’t close box well | We added wood, close bo like it should be , client ask put extra tapcon to the buttom of box and screws on the top | — |
| 2025-12-11 | Roller Shutter | The curtain has a belly at the bottom. | change the bottom limit | — |
| 2025-12-11 | Fire shutters | fusible link | connect the fusible link | — |
| 2025-12-11 | Privacy screens | Engine didn’t work | We replaced engine | — |
| 2025-12-10 | Roller Shutter | Gear was broken | We replaced gear, hangers , and crank because old has square pin ( we didn’t have it) we installed Allen key | T Hangers 4, gear , crank ( what we installed inside the box |
| 2025-12-10 | Roller Shutter | The lock didn’t lock in the cold | Clean the guide rails at the bottom before closing the shutter to avoid freezing. If it happens again to use WD40 | — |
| 2025-12-10 | Roller Shutter | gears issue | gears replacement | 2 gears with a limit. |
| 2025-12-10 | Privacy screens | Mash was out of guide rail . Two screens was not in level shafts and guides rails | We reinstalled two units | — |
| 2025-12-09 | Fire shutters | drop test | drop test | — |
| 2025-12-06 | Roller Shutter | On right guide rail all screws was broken. | we raised up right rail and put new screws . left all good because it in the air | — |
| 2025-12-05 | Roller Shutter | Some shutter doesn’t work well with upp | We installed repeater | Repeater |
| 2025-12-05 | Roller Shutter | Curtain catch ice, engine lost limits | We change limits | — |
| 2025-12-02 | Privacy screens | streaks on the window film | clean it | — |
| 2025-12-02 | Roller Shutter | Units 5,6 was too short | We installed unit 5,6 . Client has problems with electrical, when we arrived work only one shutter . We fix electrical issues we connected unit 1 ( door) to unit 2 , and now working wall 1,2,3,4. But ... | We added one extra remote for 5 channel |
| 2025-12-01 | Roller Shutter | Crank was out, 12 inches behind drywall empty. | We reinstalled crank . We used anchor butterfly | — |
| 2025-11-28 | Roller Shutter | one of the kitchen shutters not responding properly via app. | RTS repeater | somfy RTS repeater |
| 2025-11-27 | Roller Shutter | Certains was broken | We replaced 2 certains and fix problems with opening. | 11 T - hangers |
| 2025-11-27 | Privacy screens | three of four screens was not in level ( shafts and guide rails) | We reinstalled screens. was very windy and very difficult to check how works screens | — |
| 2025-11-27 | Roller Shutter | garage doors disassemble crank installation and junction boxes reattachment | crank installation and junction boxes reattachment | — |
| 2025-11-26 | Roller Shutter, Privacy screens, Fire shutters, Pergola, Awning | Annual inspection | Next year same thing | — |
| 2025-11-25 | Roller Shutter | Remote isn’t working | Not specified | Remote situ 1 |
| 2025-11-24 | Roller Shutter | Tahoma didn’t work , remote was inside | We did hard reset and added one more remote | We added one remote for 1 channel |
| 2025-11-24 | Fire shutters | curtain issue | need to replace a slots | 4 new slots |
| 2025-11-24 | Roller Shutter | The front shutter rolled all the way inside the box. the backyard shutter with broken hanger locks | the front-return the curtain into the guide rails and reset the limits backyard - replace the hanger locks | 4 hanger locks for 50-60 shaft |
| 2025-11-18 | Roller Shutter | Certain was out of guide rail. | Certain was out of guide rail( back window) we replaced 2hangers on the front door. grouped the remote controls for front and back house. For the bedroom she wants remote in wall( not smoove) and conn... | 2 hangers |
| 2025-11-17 | Roller Shutter | Scratches on certain | We replaced 3 certains and 3 covers | — |
| 2025-11-10 | Roller Shutter | Engine lost limits | Take out broken slot, put new limits, change hangers | — |
| 2025-11-10 | Roller Shutter | curtain issue | curtain replacement | new curtain white color + hanger locks |
| 2025-11-10 | Roller Shutter | Unit was without curtain, and tape was disconnected . Second curtain was disconnected | We return curtain, connect tape and installed stoppers ( used L-sill ) because curtain stuck on the top . Second unit we can’t fixed, need replace all unit | — |
| 2025-11-03 | Awning | the angle of the awning | change the angle | — |
| 2025-11-03 | Privacy screens | bottom limits lost | change the limit | — |
| 2025-11-03 | Privacy screens | all screens are stuck, the mesh is too tight | change the opening size of the guide rails | — |
| 2025-10-31 | Roller Shutter | Water inside the engine | We need replace engine and put silicone between box and junction box | Bell for rod |
| 2025-10-30 | Roller Shutter | Certain out off guide rail | We need to replace 6 slots and button bar . Total 7 . I told to client total 6 , but after I double check and added one more slot just in case | — |
| 2025-10-22 | Roller Shutter | sensors issue | sensors replacement | pair of new sensors new wiring |
| 2025-10-21 | Roller Shutter | remote issue | remote replacement and pairing | new 4 channels Smoove remote |
| 2025-10-21 | Roller Shutter | Tape was broken( but old tape was wet) | We replaced the tape | Small white tape. |
| 2025-10-21 | Roller Shutter | shutter stuck , crank broken | open the shutter manually | — |
| 2025-10-21 | Roller Shutter | One hanger disconnected by self | We put screws on hangers | — |
| 2025-10-20 | Awning | Crank too short | We replaced crank | — |
| 2025-10-16 | Fire shutters | fusible link tension | release the fusible link inside the house | — |
| 2025-10-16 | Roller Shutter | sensors issue | sensors replacement | A pair of new sensors |
| 2025-10-16 | Privacy screens | We need to return two screens | We return units, unit 2 right side when we arrived was without rails hold only on electrical wire. Cable was without isolation | — |
| 2025-10-15 | Roller Shutter | shutter stuck on the top | shutter inspection | — |
| 2025-10-14 | Roller Shutter | Client see light when the shutter closed | We replaced the brush on guide rail, and put caulking around unit where it possible | — |
| 2025-10-14 | Roller Shutter | shutter not responding | inspection | new power cable and plug |
| 2025-10-07 | Fire shutters | tension issue | make a new tension and roll up the fire shutter | new melts, one from outside and one to inside |
| 2025-10-07 | Roller Shutter | Broken slots | We replaced certain | Parts used |
| 2025-10-07 | Roller Shutter | motor issue | motor inspection | — |
| 2025-10-06 | Roller Shutter | motor issue | motor replacement | new motor 660R2 CMO |
| 2025-10-06 | Roller Shutter | Engine was dead | We replaced the motor | Engine |
| 2025-10-06 | Roller Shutter | Unit didn’t connect to the power | We paired Liftmaster 3 button clicker and LiftMaster 3 Button keychain remote | Liftmaster 3 button clicker and LiftMaster 3 Button keychain remote |
| 2025-09-29 | Fire shutters | Not specified | Not specified | — |
| 2025-09-29 | Roller Shutter | box cover issue | cover replacement | new cover |
| 2025-09-26 | Privacy screens | gear issue | gear replacement | new gear |
| 2025-09-25 | Roller Shutter | Not specified | Not specified | T hangers 4 pic. |
| 2025-09-25 | Roller Shutter | the curtain did not stay in the up position | We replaced the tape | Small white tape |
| 2025-09-24 | Roller Shutter | Not specified | Not specified | Parts used |