FAQ - Roller Shutter Common Issues & Solutions

# Building Products FAQ Articles ## Top 10 Most Common Problems 1. **Engine Lost Limits** **Description:** The engine has no defined limits causing the curtain to disconnect from the shift. This often results from wear or mechanical failure. 2. **Broken Hangers** **Description:** Hangers are either broken or misaligned, causing the curtain to malfunction or not operate smoothly. 3. **Curtain Stuck/Disconnection** **Description:** The curtain can become stuck inside the box or may disconnect from the guide rails, hindering normal function. 4. **Water in Keypad/Engine** **Description:** Moisture accumulation affects the operation of keypads or engine components, potentially leading to electrical issues. 5. **Tape Issues** **Description:** Broken or wet tape can disrupt the curtain's operation, requiring replacement. 6. **Motor Issues** **Description:** Malfunctioning motor due to wear, corrosion, or electrical issues can lead to improper function or complete failure. 7. **Box Size Issues** **Description:** An incorrect box size can lead to installation issues, potentially requiring a larger box to accommodate the components. 8. **Curtain Color** **Description:** Customers may desire a different curtain color, necessitating the replacement of certain slots or tapes. 9. **Stoppers/Limit Issues** **Description:** Damaged or improperly set stoppers can cause the curtain to roll beyond desired limits, needing adjustments or replacement. 10. **Remote Connection Issues** **Description:** Problems with remote devices can disrupt control and necessitate reconnection or replacement of remote units. --- ## FAQ Article ### Frequently Asked Questions (FAQs) **Q1: What should I do if my shutter engine lost limits?** A: You should have the limits set; typically, a technician will replace any broken slots and adjust the limits accordingly. **Q2: My curtains are stuck. How can I fix this?** A: If the curtains are stuck inside the box, the cover may need to be removed, and the curtain pulled back down; otherwise, it might require diagnostic and repair. **Q3: What can cause my hangers to break?** A: Hangers can break due to excessive weight, wear over time, or physical obstruction; they may need replacing or tightening. **Q4: How can I prevent water from getting into my keypad?** A: Ensure that the keypad is properly sealed. If moisture does get in, adding a remote can also help as a backup. **Q5: Why is my tape broken?** A: Tape can break due to wear and environmental factors. It is advisable to replace it promptly to maintain curtain function. **Q6: What steps should be taken if the motor is not working?** A: A malfunctioning motor usually requires replacement. Check for old or dry caulking around junction boxes that may need updating as well. **Q7: What do I do if my box size is inadequate?** A: If the box is too small to fit the components properly, it may need to be replaced with a larger one. **Q8: Can I change the color of my curtain?** A: Yes, the slots can be swapped out for the new color as per the client’s request. **Q9: What should I do if my shutter is not responding to remote control?** A: The device may need a hard reset, or you may need to reconnect or replace the remote control unit. **Q10: How can I address a stoppers issue?** A: Inspect the stoppers for damage, and if necessary, replace or adjust them to ensure the curtains operate within the correct limits. --- ## Troubleshooting Guide ### Issue #1: Engine Lost Limits **Step 1:** Inspect the engine and check for any visible damage. **Step 2:** Remove any broken slots. **Step 3:** Set new upper and lower limits as required. **Step 4:** Test the curtain's movement to ensure it operates smoothly. ### Issue #2: Broken Hangers **Step 1:** Inspect the hangers for any signs of breakage or misalignment. **Step 2:** Replace any broken hangers, ensuring they are correctly aligned. **Step 3:** Reattach the curtain to the newly installed hangers if needed. **Step 4:** Test curtain functionality to ensure smooth operation. ### Issue #3: Curtain Stuck/Disconnection **Step 1:** Determine if the curtain is stuck inside the box or in the guide rails. **Step 2:** For stuck curtains, remove the cover and pull the curtain back down into place. **Step 3:** If disconnected, inspect the shaft and reinstate the curtains securely in the guide rails. **Step 4:** Conduct a final test to ensure the curtain operates correctly. By following these guidelines and employing preventative maintenance, you can enhance the longevity and performance of your roller shutters.