FAQ - Privacy screens Common Issues & Solutions

# Privacy Screens Repair Analysis ## Top 10 Most Common Problems 1. **Screens Not in Level**: Many reported that one or multiple screens were not level, impacting proper functionality and appearance. 2. **Mesh Issues**: Several incidents involved mesh coming out from guides or experiencing wear, necessitating replacement. 3. **Stuck Screens**: Instances of screens being stuck due to various factors, including weather conditions and tight mesh. 4. **Limit Issues**: Lost bottom limits and problems with screen limits not functioning correctly were noted, affecting how screens operated. 5. **Gaps Between Unit and Surroundings**: Gaps between the frame and siding or L-sill caused functioning and aesthetic issues, needing sealing. 6. **Engine Failure**: Some screens experienced engine malfunctions, requiring engine replacements for proper operation. 7. **Brush Problems**: Brushes were either damaged or too short, leading to operational issues and necessitating replacement. 8. **Connection Issues**: General connectivity problems with remotes or electrical connections led to screens not responding properly. 9. **Window Film Streaks**: Cleaning was required due to streaks or residues on window films affecting visibility. 10. **Installation Errors**: Instances of improper installation, such as units not fitting correctly or being out of size, were common. --- ## FAQ Article ### Privacy Screens FAQ **Q1: What should I do if my privacy screen is not level?** A1: Check the installation to ensure it has been properly aligned. Adjust the guide rails or refer to a technician for a reinstall. **Q2: Why is my privacy screen stuck?** A2: This could be due to tight mesh, debris in the guide rails, or structural changes. Inspect for obstructions and ensure all components are properly aligned. **Q3: What does it mean when my screen has a gap between the L-sill and siding?** A3: This indicates a poor fit or installation issue. To resolve, the screen may need to be resealed or any gaps filled with appropriate gaskets. **Q4: How often should I clean my privacy screen?** A4: Regular cleaning is recommended, especially if you notice streaks or residues on the film, which can be done with a soft cloth and mild cleaner. **Q5: What are the signs of a failing screen engine?** A5: If your screen fails to respond, makes unusual noises, or operates intermittently, the engine may need to be checked or replaced. **Q6: How can I fix a bent or damaged bottom bar?** A6: If the bottom bar is touching surrounding structures or appears damaged, it may need to be cut to size or replaced entirely. **Q7: What can I do if the brush on my screen is damaged?** A7: A damaged brush should be replaced to maintain efficiency. You can schedule a repair with our technicians. **Q8: How do I handle a remote that isn't working?** A8: Check batteries first. If the remote still doesn’t function, it may require reprogramming or replacement due to corrosion. **Q9: My mesh came out of the guide rail. What should I do?** A9: You will need to reposition the mesh back into the guides. If problems persist, consult our service team for further assistance. **Q10: Is there a warranty on repairs?** A10: Yes, all repairs come with a warranty. Please consult your service documentation for specific details regarding coverage duration. --- ## Troubleshooting Guide ### Troubleshooting the Top 3 Issues #### 1. Screens Not in Level **Steps to Resolve**: - Inspect the installation to note the level discrepancies. - Adjust the position of the guide rails as needed. - Reinstall the screen if it remains unlevel after adjustments. - Use a level to ensure alignment before securing. #### 2. Stuck Screens **Steps to Resolve**: - Check for any debris obstructing movement in the guide rails. - Look for tight mesh; adjusting the opening size can help. - If weather is a factor (ice, etc.), clean the guide rails. - Lubricate moving parts as necessary to improve performance. #### 3. Limit Issues **Steps to Resolve**: - Identify affected screens and check for visible marks of malfunction. - Reset the bottom limits using the control panel or manual setting. - Inspect cables and electrical connections for integrity. - If limits cannot be set, consider pixel replacements. For detailed assistance, always feel free to reach out to ROLLerUP Solutions technical support.