FAQ - Awning Common Issues & Solutions

# ROLLerUP Solutions: Awning Repair and Troubleshooting ## 1. Top 10 Most Common Problems | Rank | Problem Description | Frequency | |------|--------------------|-----------| | 1 | Angle of awning incorrectly set | 4 | | 2 | Awning not responding | 3 | | 3 | Broken or inadequate crank | 2 | | 4 | Installation issues (new awning) | 2 | | 5 | Problems with brackets | 2 | | 6 | Mesh issues (holes, replacement) | 2 | | 7 | Gear operation problems | 2 | | 8 | Awning not centered | 1 | | 9 | Awning drooping on one side | 1 | | 10 | Wind sensor issues | 1 | ## 2. FAQ Article ### Frequently Asked Questions **Q1: How do I adjust the angle of my awning?** A1: If your awning's angle needs adjusting, you can either change its angle manually or contact a technician for assistance. **Q2: What should I do if my awning is not responding?** A2: Check the wiring connections and the remote battery. If problems persist, a technician may need to inspect the motor or motherboard. **Q3: Why is my awning drooping on one side?** A3: This issue is typically due to uneven adjustments. A technician can help level both sides of the awning. **Q4: What if my awning's crank is too short?** A4: If the crank does not extend properly, it may need replacement. Contact customer service for more information. **Q5: Can I install a new awning myself?** A5: It is possible to DIY, but professional installation may ensure better results. We offer installation services upon request. **Q6: How do I fix a broken gear that operates my awning?** A6: Replacement of the gear is usually necessary. Contact a technician for the procedure. **Q7: What can I do if my awning is not centered?** A7: Your awning can be repositioned; however, it's best to have a technician perform the adjustment to ensure proper alignment. **Q8: How do I handle mesh issues with my awning?** A8: If you notice any holes or damages in the mesh, it should be replaced to maintain functionality. Contact customer support for help. **Q9: What do I do if there is noise coming from my awning?** A9: Noise may indicate a need for maintenance or lubrication. A technician can add grease to wheels and check for other issues. **Q10: How can I solve bracket problems with my awning?** A10: If there are issues with the brackets, a technician can assess and fix all brackets and adjust your awning accordingly. ## 3. Troubleshooting Guide ### Issue 1: Awning Not Responding 1. **Check the Remote:** Inspect the remote for any dead batteries; replace if necessary. 2. **Wiring Inspection:** Look at the wiring connections to ensure they are secure and intact. 3. **Motherboard Check:** If previous steps do not resolve the issue, consult a technician to examine the motor and motherboard for faults. ### Issue 2: Angle of Awning Incorrectly Set 1. **Manual Adjustment:** Locate the adjustment mechanism on the awning. 2. **Reposition:** Use a wrench to adjust the angle according to your preference. 3. **Test Functionality:** Once adjusted, extend and retract the awning to ensure proper operation. ### Issue 3: Broken Crank 1. **Inspection:** Examine the crank for damage or wear. 2. **Replacement:** If the crank is indeed broken, purchase a new crank compatible with your awning model. 3. **Installation:** Attach the new crank securely as per the manufacturer's instructions. For further assistance, please don't hesitate to reach out to ROLLerUP Solutions customer service.