FAQ - General Common Issues & Solutions

# Top 10 Most Common Problems 1. **Engine Lost Limits** *Description:* Instances where the engine fails to maintain its operational limits, which often require motor replacement. 2. **Noise from Patio Door Unit** *Description:* Audible noise coming from the patio door, necessitating a diagnostic assessment to identify the cause. 3. **Remote Not Working** *Description:* Remote control of the front door fails, often resolved through battery replacement or remote control replacement. 4. **Screen Too Big** *Description:* Unit dimensions don't match, requiring adjustments and new mesh materials for proper fitting. 5. **Unit Not Responding to Tahoma** *Description:* Communication failure between a unit and the Tahoma smart home system, needing a reconnection for functionality. 6. **Door Not Closing Properly** *Description:* Issues with door closure attributed to loose cables; resolution involves cable adjustments. 7. **Ice Catch Button Bar Issues** *Description:* Problems with the ice catch button bar affecting functionality, typically resolved by installing new limits. 8. **Attempted Break-In** *Description:* Security breaches that necessitate part replacements, specifically the right guide rail. 9. **Motor Doesn't Save Limits** *Description:* Failure of the motor to retain set limits; often requires a complete motor replacement. 10. **Shutter Reinstallation Needed** *Description:* Situations where shutters require reinstallation due to movement or malfunction. --- # FAQ Article ### Frequently Asked Questions **Q1: What should I do if my patio door makes a strange noise?** A1: Diagnosis of the issue is recommended. Contact a technician to assess the situation. **Q2: How can I fix an engine that lost limits?** A2: Typically, this issue requires replacing the motor to restore functionality. **Q3: My front door remote stopped working after changing the battery. What’s next?** A3: If a new battery does not resolve the issue, you may need to replace the remote control itself. **Q4: What adjustments are needed if my screen doesn’t fit properly?** A4: Your unit may need to be shortened, and new mesh material will be necessary to fit the screen correctly. **Q5: One of my units isn't responding to the Tahoma system. What do I do?** A5: Check the connectivity; the unit may need to be reconnected to the Tahoma system. **Q6: Why is my door not closing properly?** A6: This could be due to loose cables. Inspect and tighten any loose wiring to resolve the problem. **Q7: My ice catch button bar is not functioning correctly. What should I do?** A7: Assess your button bar and typically change the limits, as this is a common solution. **Q8: What should I do after an attempted break-in?** A8: Replace the damaged right guide rail promptly to restore security and functionality. **Q9: Why doesn’t my motor save its limits?** A9: This indicates that the motor may need replacement to ensure it retains the set limits. **Q10: How can I successfully reinstall a shutter?** A10: A qualified technician can assist with the reinstallation of your shutter to ensure correct placement and operation. --- # Troubleshooting Guide ### Step-by-Step for the Top 3 Issues #### 1. Engine Lost Limits 1. **Identify Symptoms:** Verify that the motor fails to maintain limits. 2. **Disconnect Power:** Ensure safety by unplugging the unit. 3. **Remove Motor:** Following applicable safety guidelines, remove the motor from the installation. 4. **Replace Motor:** Install a new motor, ensuring all connections are secure. 5. **Test Functionality:** Reconnect power and test the unit to ensure limits are now maintained. #### 2. Noise from Patio Door Unit 1. **Listen for Source:** Determine where the noise is emanating from (hinges, locks, etc.). 2. **Access the Area:** Make sure to remove any coverings or panels if necessary. 3. **Inspect Components:** Look for loose screws or worn parts that could be causing the noise. 4. **Make Adjustments:** Tighten screws or replace worn components as needed. 5. **Test Sound:** Close and operate the door again to check for noise elimination. #### 3. Remote Not Working 1. **Check Battery:** Ensure that the remote battery is installed correctly and is charged. 2. **Inspect Remote:** Look for any signs of damage to the remote casing or buttons. 3. **Try Reprogramming (if available):** Follow instructions to reprogram the remote to your system. 4. **Replace Remote:** If the remote remains inactive, purchase a replacement remote. 5. **Test the New Remote:** Once replaced, ensure all functions work correctly with the door.