Sales Scripts & Discovery Guide

## ROLLerUP Solutions Sales Training Framework ### 1. Sales Discovery Script **Qualification Questions:** - What's your name and the best way to contact you? - Can you describe the nature of your project (e.g., residential, commercial)? - What specific product are you interested in? (Roll shutters, fire shutters, etc.) - What are the dimensions of the area needing coverage? - What is your desired timeframe for installation? - Are you looking for any specific features? (e.g., fire-rated, security enhancements) - What's your budget for this project? - Do you have a preferred style or color? ### 2. Product Recommendation Guide **Recommendation by Need:** - **For Shade Control/Awnings**: - Recommend **Retractable Awnings** for spaces needing sun control. - **For Security**: - Suggest **Roll Shutters** for homes or businesses needing protection from theft or storms. - **For Fire Safety**: - Direct customers to **Fire Rated Shutters** if they require compliance to safety codes. - **For Outdoor Living Spaces**: - Recommend **Pergolas** or **Privacy Screens** for aesthetic and functional outdoor enhancements. - **For High Traffic Areas**: - Suggest **High-Speed Roll-Up Doors** for warehouses or commercial settings where efficiency is key. ### 3. Objection Handling Scripts **Common Objections and Responses:** - **"I need to think about it."** - "I completely understand! Would it help if I provided additional information or a comparison to help you in your decision?" - **"The price seems high."** - "I appreciate your concern. Remember, our products are custom-designed for your specific needs, ensuring quality and durability. Can we discuss your budget to find a solution that works for you?" - **"I need to consult with others."** - "That's a good idea! Can I provide any information that might help with your discussions? I can also schedule a follow-up to see if you have any further questions." - **"I found a cheaper option elsewhere."** - "That’s understandable. Our products have unique features, such as customization and installation support. I’d love to walk you through what makes ROLLerUP distinctive." ### 4. Closing Techniques **Effective Closing Strategies:** - **Ask for the Next Step**: "Given what we’ve discussed, would you like to schedule a consultation for a detailed quote?" - **Create Urgency**: "We have a promotion for installations booked this month. Would you like to take advantage of that?" - **Summarize Benefits**: "Just to recap, this solution will provide you with security, energy efficiency, and enhance your property’s value. Shall we proceed with the next steps?" - **Offer a Call or Meeting**: "Can we set up a time for a quick call to finalize the details and make sure we get you what you need?" ### 5. Best Practices **Commonalities in Successful Conversations:** - **Active Listening**: Successful agents actively listen to customers' concerns and needs before suggesting solutions. - **Personalization**: Tailoring responses based on customer queries enhances their experience and builds rapport. - **Prompt Responses**: Quick replies create a positive impression and reassure customers of their importance. - **Clarity in Communication**: Using clear and simple language improves understanding and reduces confusion about products. - **Follow-ups**: Successful agents often initiate follow-ups after the initial conversation to keep the dialogue open. Implementing this framework will enhance the effectiveness of ROLLerUP Solutions' sales agents and improve lead conversion rates.