case_resolution
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Case Resolution Procedures & Diagnostic Guide
# ROLLerUP Solutions Repair Resolution Procedures
## 1. Standard Resolution Procedures
### 1.1 Screen Too Big
- **Step 1**: Arrive at the site and clean the area from furniture and debris.
- **Step 2**: Shorten the unit as per requirement.
- **Step 3**: Confirm mesh sizes, order new mesh if needed.
- **Step 4**: Test the unit operationally.
- **Step 5**: Hand off the bond device to the client or housekeeper.
- **Step 6**: Clean the area and leave.
### 1.2 Engine Lost Limits and Sensors Not Working
- **Step 1**: Inspect the engine and locate the sensor on the right side.
- **Step 2**: Replace the faulty sensor with a new one.
- **Step 3**: Install new limit switches.
- **Step 4**: Test the sensors and limits for functionality.
### 1.3 Remote of Front Door Not Working
- **Step 1**: Check the battery first and replace if necessary.
- **Step 2**: If the battery replacement is unsuccessful, replace the remote.
- **Step 3**: Test the new remote for functionality.
### 1.4 Awning Not Responding
- **Step 1**: Verify all wiring connections to the motherboard.
- **Step 2**: Replace the motherboard if necessary.
- **Step 3**: Test the remote to ensure it pairs correctly with the awning.
### 1.5 Awning Drooping
- **Step 1**: Inspect both sides of the awning for alignment.
- **Step 2**: Adjust the sides of the awning until level.
- **Step 3**: Test the operation of the awning.
### 1.6 Holes in Mesh
- **Step 1**: Remove the damaged mesh from the awning.
- **Step 2**: Install new mesh.
- **Step 3**: Document and send the mesh for inspection.
### 1.7 Privacy Screens Stuck
- **Step 1**: Inspect the shafts and guide rails of the screens.
- **Step 2**: Reinstall screens and ensure proper alignment.
- **Step 3**: Test functionality.
### 1.8 Fire Shutter Drop Test
- **Step 1**: Conduct drop test for fire shutters.
- **Step 2**: Document results and address any issues found.
- **Step 3**: Perform any needed adjustments or repairs.
### 1.9 Screen Noise When Lowering
- **Step 1**: Inspect the guide rails and attachment points.
- **Step 2**: Adjust screws and guides to eliminate noise.
- **Step 3**: Test the screen after adjustments.
### 1.10 Problems with Multiple Screens
- **Step 1**: Check the opening sizes for affected screens.
- **Step 2**: Reset limits on screens as necessary.
- **Step 3**: Address any specific repairs required on each screen.
## 2. Parts & Tools Reference
| Parts Needed | When Needed |
|--------------|-------------|
| Sensors | When engine limits are lost and sensors fail |
| Remote | Whenever a remote fails to function after battery replacement |
| Motherboard | When awnings do not respond and need controls checked |
| New Mesh | If holes are discovered in awning meshes |
| Weather Strip| Needed when the weather strip comes off or wears out |
| Batteries | When fire shutters repeatedly fail due to dead batteries |
## 3. Diagnostic Flowchart
```
1. Issue Identified? -> Yes -> Go to Step 2
-> No -> Document and Close Case
2. Check Symptoms
-> Screen Too Big: Adjust Size and Order Mesh
-> Awning Not Working: Inspect All Connections
-> Remote Not Working: Replace Battery First, Then Remote
-> Engine Lost Limits: Replace Sensor
3. Is the issue resolved?
-> Yes -> Document Fix and Close Case
-> No -> Escalate to Supervisor
```
## 4. Escalation Criteria
- **Escalate when**:
- Multiple systems or units are failing simultaneously.
- A problem requires specialized parts not available on-site.
- Client disputes a solution or requires specialized attention.
- Safety issues arise, like malfunctioning fire shutters or electrical hazards.
- **Handle in the field when**:
- Issues can be resolved with common parts on hand.
- Parts replacement is straightforward and within technician ability.
## 5. Safety Protocols
- Always wear personal protective equipment (PPE) when on site.
- Ensure all electrical systems are powered off before performing repairs.
- Take extra precautions when working near gas connections or outdoor installations.
- Maintain clear communication with clients to ensure their safety during operations.
- Document the condition and any hazardous surroundings before starting work.
By following these procedures, ROLLerUP Solutions can ensure efficient and effective service operations while maintaining high safety standards.